How I Help
Two ways I work with companies and the people running them.
Both come from the same place: 27 years of actually operating a services business, not studying one.
Fractional COO & Operations Advisory
Who it’s for: IT services and technology firms in rapid growth, under delivery pressure, or moving through a transition like a set-aside graduation, an acquisition, or a leadership change.
What I do:
- Work with you to develop a strategy and plan to get to the next level
- Delivery utilization and margin management, the levers that decide whether growth makes money or burns it
- Capacity and workforce/leadership planning, so you hire ahead of the need instead of scrambling behind it
- A disciplined operating cadence, built on proven frameworks like EOS, so the company runs on a system, not on heroics and late nights
- Strategizing for challenging customer relationships
- Turnaround support when a program or a P&L has gone sideways
What changes: you get a seasoned operator in the seat without the cost of a full-time executive, and a company that can grow without falling over.
Executive & Leadership Coaching
Who it’s for: founders, emerging leaders, and second-in-command executives, the COOs and VPs leading the way on operations and customer delivery.
What I do:
- Coach founders through the operational decisions that make or break a scaling company
- Provide you a sounding board and give you straight, confidential counsel from someone who has sat in the hard seats and likely wrestled with the same issues you are experiencing
- Build up first-time executives and rising leaders, the way I built a team that carried 89% of a company’s headcount
- Work on succession and team depth, so the business doesn’t rest on any one person
What changes: you make better calls faster, and you grow into the leader the next stage of the company actually needs.
Not ready for something ongoing?
We can start small, with a short operations diagnostic. I take a focused look at where you are and what to fix first, and you get a clear read on how I work. Low risk, no long commitment.
Book a call